EDUCATION
CALIFORNIA STATE UNIVERSITY FULLERTON | 2018
Bachelor of Fine Arts, Entertainment Art/Animation
RELEVANT COURSEWORK
Character Design for Animation Production with Nate Wragg | 2021
-Developed a character design by taking a concept through the various stages of production.
-Created a complete design package including initial concepts, turnarounds, and expression sheets.
Character Design Mentorship with Bill Robinson | 2021
-Designed a multi-character portfolio based on an original concept.
CAREER HISTORY
AGE OF LEARNING | March 2020 - Present
Customer Service Representative
- Updated and reported bugs and glitches to program developers
- Organized customer account transactions and general account maintenance
- Coordinated tech support for ABCmouse and Adventure Academy website and apps
- Supervised daily in-game feedback from Adventure Academy and addressed player concerns accordingly
MICHAELS ARTS AND CRAFTS | November 2018 - March 2020
Customer Experience Manager
- Executed effective front-end operations and assisted customers through product knowledge
- Oversaw transactions including cash handling and checks
- Aided in loss prevention and inventory management
PREMIER SERVICE GROUP | June 2018 - November 2018
Administrative Assistant
- Scheduled appointments and managed multiple calendars between service team and clientele
- Managed, tracked, and followed up on incoming client transactions
- Processed department files and receipt records through scanning, copying, and filing
- Regulated and distributed day-to-day correspondence between service members
CAL STATE FULLERTON VISUAL ARTS DEPARTMENT | January 2014 - October 2017
Administrative Assistant
- Corresponded to inquiries via telephone, email, and in-person
- Tracked daily incoming mail and deliveries and maintained department files and records
- Engaged with potential incoming students through weekly art department tours
SKILLS
Adobe Creative Suite - Microsoft Office Suite - Google Suite - Zendesk - Jira - Confluence - Shotgrid